Frequently asked questions
ARE SOLD-OUT PIECES BACK IN STOCK?
Our pieces are designed with exclusivity in mind, so sold-out items are not restocked. However, Our Temple Couture offers the opportunity to create a bespoke version of any sold-out piece. Please note, we only accept two globally tailor-made requests per sold-out design. For inquiries, reach out to us at contact@atenatemple.com.
WHERE ARE MY PIECES MADE?
Our Temple is nestled in Colombia, where each piece is delicately crafted in collaboration with our expert designers and artisians. We take pride in delivering high-quality exclusive pieces with care.
What is the return policy?
Because each ATENA piece is crafted with intention and limited in quantity, all sales are considered final. We do not offer refunds.
We accept exchanges of size on eligible items under the following conditions:
- within 7 days of receiving your order.
- unworn, unused, and in its original condition, with tags and packaging intact.
To request a return for store credit or exchange, please email us at contact@atenatemple.com with your order number and reason for return. Once approved, you’ll receive instructions for shipping the item back. Return shipping costs are complementary by ATENA.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
North America: 1-3 business days
Latin America: 2-4 business days
Rest worldwide: 3-6 business days
HOW CAN I REPAIR A PIECE?
Our Temple offers a wide range of repair services for pieces purchased on our website. If you need assistance, please email us at: contact@atenatemple.com with your order details and photos of the product's issue. After careful review our team will guide you through the process.
How much does shipping cost?
We offer Free Shipping to most locations wordlwide. If your region doesn't apply for our complementary shipping, the cost will be calculated on the checkout page after adding your address. You will always know the shipping price before you purchase.